Refund policy

At Kewara, each candle is hand-poured with precision and care. While we take every measure to ensure your order reaches you in perfect condition, occasional damages during transit may occur. Please review our policy below:

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1. For Damaged Products Only

We accept returns or refunds only for items that arrive damaged.

Notification Timeline
You must notify us within 24 hours of receiving your order if the product is damaged.

Mandatory Unboxing Video
A clear, uninterrupted unboxing video is required for any damage claim. The video must:
• Begin before opening the parcel
• Clearly show the condition of the outer packaging
• Clearly display the damaged item(s)

Claims without video evidence will not be accepted.

How to Contact Us
Please email help.kewara@gmail.com with:
• Your order number
• The unboxing video
• A short description of the issue

Our team will review and assist you through the return or refund process.

Replacement or Refund
Once verified, we will either:
• Send a replacement for the damaged item(s), or
• Issue a refund, as per your preference

If a refund request is reviewed and approved by KEWARA ENTERPRISE, the amount will be processed and credited back to the customer’s original payment method within 5-7 working days.

Damages / Exchange / Replacement Policy 

Exchanges, Replacement and Damages product will be delivered in 5-7 working days

We offer a 1-day return policy from the date of delivery.

Festive Season Delays
Transit delays during festive periods are beyond our control. Kewara is not liable for such delays, and no refunds will be issued for the same.

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2. For Non-Damaged Products

Please note the following conditions:

• Order cancellations are not allowed once the order has been placed.
• No refunds will be issued for delays in delivery or change-of-mind purchases.

Every Kewara product is custom-prepared in small batches to maintain quality, and we appreciate your understanding of our no-return policy for non-damaged goods.